Shipping Information
1. When will I receive my order?
Typically, delivery to most global addresses takes 5 to 20 business days.
Processing Time: Standard orders ship within 2-3 business days. However, orders involving customization (names/numbers), backorders, or special vintage items may require additional processing time.
Bulk Orders: To ensure safety and efficiency, we usually pack less than 15 shirts or 3kg per parcel. If your order exceeds this, we will split it into multiple shipments at no extra cost to you. This also helps in smoother customs clearance.
2. Which countries do you ship to?
We provide Worldwide Shipping. We deliver the stadium feel to fans in the USA, UK, Europe, Australia, and many other regions. You can check the detailed list on our [Shipping Information] page.
3. What shipping methods do you use?
We offer two main tiers of shipping:
Standard Shipping: Handled by reliable carriers like EMS, USPS, or local national postal services.
Expedited Shipping: For those who need their kits fast, we offer FedEx or DHL for an additional fee. All shipments include a tracking number so you can follow your kit’s journey.
4. Can I ship to a P.O. Box or a private box address?
No. Carriers like DHL and FedEx require a physical address and a signature upon delivery. We cannot deliver to P.O. Boxes or private boxes via expedited methods. Please provide a full physical street address to avoid delays.
5. Are there any import restrictions in my country?
Most countries allow the importation of sports apparel for personal use or retail. However, customs regulations vary by country. We recommend checking with your local customs agency regarding quantities and varieties before placing a large wholesale order.
6. Do you charge sales tax or import duties?
Sunnychang does not charge tax at checkout.
As the importer, you are responsible for any local customs fees, duties, or brokerage fees assessed by your government. These charges are usually collected by the carrier at the time of delivery. Please note that these are not additional shipping fees from Sunnychang, but requirements from your local authorities.
7. Can I return an item?
Yes, we accept returns. To ensure a smooth process, please contact our customer service team before sending anything back. We will provide you with the correct return address and an estimate of any associated costs. Please refer to our [Return Policy] for full details.
8. What if my order is missing an item, defective, or incorrect?
Your satisfaction is our priority. If we made a mistake with your order (e.g., wrong size sent, printing error, or manufacturing defect), please accept our sincere apologies.
What to do: Contact us immediately with your order number and photos of the issue. We will work swiftly to resend the correct items or provide a solution that makes it right.